Getting help with social care - AccessAva chatbot
The National Autistic Society has teamed up with Access Social Care, a charity that specialises in legal advice for people in England with social care needs, to help autistic people and their families access easy-to-understand health and social care information at the click of a button.
The AccessAva chatbot can:
- provide you with guidance on social care issues, rights and entitlements
- guide you through a specific situation and generate a letter that can help in resolving your issue or challenge
- be accessed at any time
AccessAva is designed to be simple to use and understand, but we know that navigating social care can be complicated. Wherever possible, Easy Read documents are available.
AccessAva is powered AI technology and trained by legal experts, ensuring that the information you receive is as accurate and reliable as possible.
Confidentiality and security: Access Social Care’s encryption and security measures safeguard your sensitive information, providing you with a safe and confidential service.
Find out more about how we use data and protect your privacy.
AccessAva is easy and straightforward to use:
Simply click on the button above ‘Try AccessAva today’.
Type in your query or select from a list of common topics, and Ava will provide you with clear and concise answers, actionable suggestions and relevant resources.
You can:
1. Take a look at our Frequently Asked Questions
Our FAQs cover some of the most common social care issues such as ‘I think I/my relative needs social care, where do I start?’
2. Download factsheets and template letters
Find helpful ‘ready-made’ information on a range of subjects from hospital discharge to carer support and much more.
3. Ask specific questions
Ask Ava your social care question and tailor your results.
At the moment, AccessAva can only help with legal matters related to adult social care issues in England. If you live in Scotland, Wales or Northern Ireland, you may want to visit the National Autistic Society’s advice and guidance for information.
AccessAva is designed to give you helpful details about rights and entitlements based on what you ask and the answers you give. But here are some important things to keep in mind:
We try to keep it simple: Navigating social care is complicated, so we break it down in the chatbot. But that means it might not cover every single detail that applies to you and your situation.
Things change: Legislation and guidance can change a lot. We try to update the chatbot whenever there's a change. We also check and update our information regularly. But it’s important you know that sometimes we might miss things or make mistakes.
Tech glitches happen: Our chatbot is digital, so sometimes it might not work perfectly. That means it might not always give you the right information that fits your situation.
It's Information, not advice: The chatbot gives you information about the law, but it's not the same as talking to a legal professional about your own situation.
We listen to you: We want to know what you think about the chatbot so encourage your feedback! We will use your feedback to make changes where we can.
Other resources: Sometimes Ava might point you to other websites for more information. We try our best to check those sites to make sure they're reliable, but we're not responsible for what's on those sites.
If you have not been able to find the help you need on the chatbot, you can find someone to speak to by searching for local advice services on the National Autistic Society’s Autism Services Directory.
AccessAva is here to give you useful legal information and support, but remember, it’s not perfect and it’s still learning. It uses Rasa technology, which means that it learns from each chat and gets better at understanding questions and answering them over time. You can find more information about Rasa here.
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